# Career Opportunity: Customer Service Store Supervisor in Mataram
PT. Mitracomm Ekasarana, a distinguished subsidiary of the Phintraco Group, has been a pillar of industry excellence since its establishment in 1999. As a leader in comprehensive contact center solutions, we specialize in a wide array of services, including contact center outsourcing, business process management, specialized training, and education. Backed by ISO 9001:2008 certification and a team of seasoned industry professionals, we pride ourselves on our ability to deliver agile, high-impact solutions tailored to our clients' unique operational goals.
We are currently seeking an experienced and motivated Customer Service Store Supervisor to join our team in Mataram. This is an urgent opening for a dynamic leader ready to drive service excellence and team performance.
## Role Overview and Responsibilities
The successful candidate will play a pivotal role in maintaining the integrity of our daily store operations while upholding the highest standards of customer satisfaction. Your primary responsibilities will include:
* Operational Excellence: Overseeing day-to-day store functions to ensure seamless service delivery.
* Leadership and Mentorship: Providing ongoing coaching, motivation, and professional development to Customer Service Representatives.
* Performance Management: Conducting regular performance reviews and delivering constructive feedback to foster a culture of growth.
* Conflict Resolution: Taking ownership of complex customer complaints and resolving escalated issues with professionalism.
* Data-Driven Reporting: Compiling detailed performance reports and analyzing customer service metrics to identify operational trends.
* Strategic Improvement: Proactively identifying opportunities to refine and enhance the customer experience.
## Qualifications and Requirements
To succeed in this role, candidates must demonstrate strong leadership capabilities and a commitment to service quality. The ideal profile includes:
* Educational Background: A minimum of a Diploma (D3) degree in any field of study.
* Professional Experience: At least 1 year of proven experience serving as a Team Leader or Supervisor within the Customer Service or Retail sector.
* Results-Oriented Mindset: A demonstrated ability to work effectively under pressure and meet demanding performance targets.
* Industry Expertise: Preference will be given to candidates with professional experience in retail store environments, consumer electronics, or telecommunications providers.
* Location: Applicants must be willing to work in Mataram.
## How to Apply
If you are a results-driven professional looking to advance your career with a premier outsourcing partner, we invite you to apply for this position.
Please submit your updated curriculum vitae and application documents via email to: [email protected] with the subject line clearly stating your interest in the "Customer Service Store Supervisor - Mataram" position. We look forward to reviewing your qualifications and potentially welcoming you to the Mitracomm Ekasarana team.