# Build Your Career at PT Danareksa Sekuritas: Customer Service Officer Opportunity
Stepping into the financial sector requires joining an institution with a solid foundation and a forward-thinking vision. PT Danareksa Sekuritas, established on July 1, 1992, stands as a true pioneer in the Indonesian capital market. Backed by PT Bank Rakyat Indonesia (BRI)—which acquired a majority stake in late 2018—alongside PT Danareksa (Persero), the firm offers a stable yet dynamic environment for ambitious professionals. Fully licensed and supervised by the Financial Services Authority (OJK), Danareksa Sekuritas provides comprehensive financial services, ranging from underwriting and brokerage to investment advisory and mutual fund distribution.
Working here means experiencing a distinct corporate culture. Collaboration, mutual trust, and respect for diverse perspectives drive daily operations. Employees thrive in an atmosphere that balances high-level industry challenges with a supportive, down-to-earth community. If you are eager to grow alongside a premier financial institution, consider applying for the open Customer Service Officer position.
## Key Responsibilities of a Customer Service Officer
As the primary touchpoint for investors, the Customer Service Officer ensures seamless communication and operational excellence. Daily duties involve a blend of client engagement, administrative precision, and cross-departmental coordination:
* Client Communication: Deliver precise, comprehensive details regarding capital market procedures, company offerings, and investment products to both new and existing clients.
* Account Management: Oversee the securities account lifecycle, covering new account openings, rigorous document verification, and essential administrative upkeep.
* Inquiry & Complaint Resolution: Manage client questions, special requests, and grievances across multiple touchpoints, including phone calls, emails, and face-to-face interactions.
* Internal Collaboration: Partner closely with internal departments—such as operations, sales, and compliance—to swiftly and effectively resolve client issues.
* Regulatory Compliance: Ensure every client-related workflow strictly adheres to company standard operating procedures (SOPs) and prevailing capital market regulations.
* Record Keeping: Maintain organized, accurate client documentation and interaction histories in strict alignment with internal data policies.
## Candidate Qualifications and Requirements
To excel in this fast-paced capital market environment, candidates must meet specific educational, professional, and interpersonal criteria:
* Educational Background: Hold a Bachelor’s degree from a recognized university in any major, with a strong preference for Economics, Finance, or Business disciplines.
* Industry Experience: Bring prior professional experience in a customer service role, preferably within the securities, banking, or broader capital market sector.
* Licensing: Possess an active Wakil Perantara Perdagangan Efek (WPPE) license issued by the OJK, or successfully demonstrate a passed WPPE exam status.
* Product Knowledge: Demonstrate a solid foundational understanding of core capital market instruments, including equities, bonds, and mutual funds.
* Communication Skills: Exhibit exceptional verbal and written communication abilities paired with a natural customer-first mindset.
* Interpersonal Aptitude: Display strong interpersonal capabilities to manage diverse client temperaments with professionalism and poise.
* Technical Proficiency: Show confidence using Microsoft Office applications, specifically Excel, Word, and Outlook.
* Personal Traits: Remain adaptable under pressure, highly detail-oriented, responsive, and capable of prioritizing tasks effectively in a dynamic setting.
Take the next step in your professional journey by joining a collaborative team dedicated to shaping the future of Indonesia's capital market.